Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to flag a site we haven't covered yet? This page tells you how to reach the team behind Non Gamstop Casinos, and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though during busier periods it can take a little longer. Please include as much detail as possible if you're asking about a specific brand, offer or bonus term — it helps us look into it properly.
What we can help with
- Corrections or updates to information on a casino review, including bonus terms, payment methods or licensing details
- Suggestions for a casino not currently listed on the site
- General questions about how we researched and rated the casinos featured here
- Feedback on your own experience with a listed operator, positive or negative
- Queries about our editorial process, including how offers and rankings are decided
What we can't help with
We're an independent comparison site, not a casino operator, payment processor or regulator. That means we can't access your account with any of the brands listed here, process withdrawals, resolve deposit disputes or verify your identity documents. For anything account-specific — a delayed payout, a bonus that hasn't credited, or a login issue — you'll need to contact that casino's own support team directly, since only they hold your account details.
If your query is about managing a gambling habit rather than the site itself, our Responsible Gambling page has practical information and support options that may be more useful than an email to us.
Before you get in touch
A few things are worth checking first, since they answer the majority of questions we receive:
- Read the full terms attached to a welcome offer directly on the casino's own site — wagering requirements, maximum bet limits and expiry dates vary by brand and change over time, so we'd always point you to the operator's current terms rather than rely on memory
- Check our guide to non Gamstop casinos for background on how these sites operate, what to look for, and how they compare with UKGC-licensed operators
- Review our Terms and Conditions if your question relates to how we use or present information on this site
About our editorial approach
Non Gamstop Casinos is an independent resource. We don't take instructions from any casino brand on what to publish, and being featured or receiving commission never buys a higher position in our rankings — that's decided by our own research criteria. If you think a review is inaccurate or out of date, tell us; we'd rather correct it than leave it wrong.
A reminder before you play
Everything on this site is intended for readers aged 18 and over. If you've self-excluded through Gamstop and are considering your options, please read our Responsible Gambling page alongside any casino review — it's there to help you make an informed decision, not to talk you out of getting in touch with us if you have questions.